Privacy Policy

Debt Guardian Services (“us”, “we”, or “our”) operates the website” www ” (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from Site users. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to this policy’s collection and use of information. As a trusted partner, processing significant volumes of sensitive personal information on behalf of its customers, DGS recognizes the critical importance of maintaining confidentiality. DGS’s primary focus is on securely processing personal
information and avoiding incidents. DGS has always been committed to respecting the privacy of the personal information of its associates, clients, and consumers. Under the Federal Personal Information Protection and Electronic Documents Act “PIPEDA” (introduced January 1,
2001), such protection has been required for all inter-provincial disclosures of information
outside the province of origin.
Our Website Privacy Policy applies solely to information collected by this website. It covers the following:
● How you can correct any inaccuracies in the information.
● What personally identifiable information is collected from you through the website,
how it is used, and with whom it may be shared.
● What choices are available to you regarding the use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the
website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is
encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at
the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your
information offline. Only employees who need the information to perform a specific job (for example,
customer service, payment processing) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are encrypted and kept
in a secure environment at all times.

Information Collection, Use, and Sharing

We only have access to the information that you voluntarily give us via email or other direct contact
from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not
share your information with any third party outside of our organization, other than our client who
assigned your file to us.
We may contact you via email in the future to remind you of your account, or to update you on
changes to this privacy policy. You have the right to opt out of these messages at any time.

Principle consent

Debt Guardian Services must have signed consent, or our client’s transfer of consent, that permits our activities to
collect, use, or disclose personal information as defined by the Act. Failure to receive the
consent of an individual may prohibit the aforementioned collection, use or disclosure.
Limiting use, disclosure, and retention
Debt Guardian Services adheres to the lawful collection of personal information, and only for the intended use that
the information was provided. Once the purpose for which the information was collected has
been satisfied and its intended use has been exhausted, Debt Guardian Services shall destroy, delete or otherwise
rid itself of the information in a manner consistent with maintaining privacy and protection of the
personal information.

Accuracy principle

All information collected by Debt Guardian Services is kept up-to-date and relevant based on the information’s
intended use. Debt Guardian Services effectiveness in collections and outsourcing activities is dependent on the
accuracy of our data for our client’s accounts. It is therefore imperative that we verify and
maintain the most current and factual information that is lawful to collect and disclose under
PIPEDA and provincial privacy legislations.
Safeguards
Debt Guardian Services assumes the responsibility for safeguarding information it has collected, received or
maintained. Our offices and databanks are electronically safeguarded against intruders and our
information technology is protected with current bio-metric security systems, video and auditory
monitoring, and intrusion protection software as well as the normal password protections and
system controls.

Openness

Debt Guardian Services has taken a leading position in the compliance of PIPEDA, and provincial Privacy
legislation. The policies of the organization relating to the protection of personal information is
available to all clients who wish to review and discuss the practical application and measures
taken to protect all sensitive information.

Individual Access

Debt Guardian Services will inform any individual of the existence, use, and disclosure of their personal information
once requested. While we take tremendous steps to ensure the completeness and accuracy of
information lawfully collected, Debt Guardian Services  welcomes individuals to verify the accuracy of information it
has collected, used, or distributed, as permitted by law.

Challenging Compliance

The Privacy Officer is required by Debt Guardian Services and the Act, to respond quickly and professionally to
requests for information. Complaints are received and responded to on time. A recent
amendment to PIPEDA (The Digital Privacy Act, brought into force June 22, 2015) requires
organizations to tell individuals that their personal information has been lost or stolen, and the
requirement for reporting of substantial privacy breaches to the Privacy Commissioner for
Canada